Fraud Prevention Service for Your
PrimeTrust Debit Card
In our continuing efforts to keep your accounts secure, we’ve improved our alert system for potential fraud on your debit card.
Here’s how it works:
- When potential fraud is detected, you will receive an automatic email notification from PrimeTrust, with the option to reply with “fraud” or “no fraud.” Make sure PrimeTrust always has your most up-to-date contact information.
- One minute after the email, you will receive a text alert from 32874 between 7am and 9pm, which also has the “fraud” or “no fraud” option. (*SEE BELOW)
- If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud.
Remember – our messages will never ask for your PIN or account number.
*The phone number for our Fraud Center has changed to 1-800-417-4592. If you add this number to your phone contacts and label it “PrimeTrust Debit Fraud Center,” it will display whenever you get a call from this number..