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COVID-19 Modification Plan

Updated as of Friday, November 20, 2020
An important message for PTF members

In order to support the expanding efforts to stem the spread of the coronavirus and to protect our members and employees, we launched a COVID-19 Modification Plan. As things continue to change, protecting members and employees remains our highest priority. 

Due to the recent increase in COVID-19 cases, visits to the Bethel and Madison branches will require an appointment effective Monday, November 23. We are closely monitoring things and remaining proactive. As we navigate the new normal, we will continue to make the appropriate accommodations for our members. Our branch lobbies are subject to close due to situations that may arise related to COVID-19. 

We appreciate our members and we are committed to serving your financial needs. As the world we once knew changed over the last few months, we truly appreciated your patience, support, and feedback. As we continue to navigate the new normal, we ask for your patience.

As part of our Modification Plan, we have implemented the following safety procedures:

  • We strongly encourage members to stay home and continue to utilize Online and Mobile banking tools if you do not feel well.
  • Employees and members are required to wear a face mask at all times while inside of the branch.
  • Social distance markers have been placed on the lobby floor. Members will be asked to wait outside until space is available if all spaces are occupied. 
  • There will be a limited number of members in the lobby to meet social distance guidelines set in place. 
  • Public restrooms will not be available 

During the pandemic, we're here for you! To schedule an appointment -- Call (765) 281-6028

All services will be available, but in the following manner:

Broadway

  • The lobby will be closed to member traffic.  No appointments will be taken. Members are encouraged to utilize Online Banking, Mobile Banking, ATMs, and drive-ups for all transactional needs, such as deposits, withdrawals, transfers and loan payments.
  • The drive-ups will be open their normal hours:
    • Mon.-Thurs. - 9:00am to 5:00pm
    • Fri. - 9:00am to 6:00pm
    • Sat - 9:00am – Noon

Bethel

  • Bethel's lobby will be open by appointment-only for all transactions with limited capacity. We will implement all of the safety guidelines above. 
  • Bethel’s lobby will be appointment-only for all transactions on Saturdays. 
  • Members are encouraged to utilize Online Banking, Mobile Banking, ATMs, and drive-ups for all transactional needs, such as deposits, withdrawals, transfers and loan payments.
  • The lobby (appointment-only) and drive-up will be open normal hours:
  • Mon., Wed., Thurs. - 9:00 am to 5:00 pm
  • Tues.- 7:00 am to 7:00 pm
  • Fri. - 9:00 am to 6:00 pm
  • Saturday - 9:00 am Noon 

Madison

  • Madison's lobby will be open by appointment-only for all transactions with limited capacity. We will implement all of the safety guidelines above. 
  • Members are encouraged to utilize Online Banking, Mobile Banking, ATMs, and drive-ups for all transactional needs, such as deposits, withdrawals, transfers and loan payments.
  • The lobby (appointment-only) and drive-up will be open normal hours:
  • Mon.-Thurs. - 9:00 am to 5:00 pm
  • Fri. - 9:00 am to 6:00 pm
  • Saturday - 9:00 am Noon (drive-up only)

Call Center

  • Open 24 hours

 

 

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