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Protection Connection


For Victims of Identity Theft

If you feel as if you have been a victim of identity theft, click here for a packet of information that PrimeTrust provides to help you through the process.

Tips to Safeguard Your Identity

Tip 1: Sign up Peace of Mind Checking, then register and activate your identity theft protection benefits provided by IDProtect or call 1-877-610-7889.

Tip 2: Remove your name from pre-screened credit offers or call 1-888-567-8688.

Tip 3: Add your phone number to the National Do Not Call Registry or call 1-888-382-1222.

Tip 4: Go to Direct Mail Association Member and remove your name from individual mailing lists.

Tip 5: Place an alert on your credit file if you believe you have been a victim of identity theft.

Tip 6: Request your free credit report online or by calling 1-877-322-8228.

Tip 7: Avoid using unsecured mailboxes. Promptly remove mail from your mailbox. If you can’t pick up your mail, contact the U.S. Postal Service at 1-800-275-8777 or request a vacation hold online.

For Your Protection

PrimeTrust has implemented identification requirements in order to protect YOUR financial information and personal identity.

We appreciate your patience and understanding as we do all we can to protect you.

You could be asked to provide:

  • Valid photo ID. A secure copy of the identification you present may be retained.
    • U.S. Citizen; non-expired, government-issued photo identification, such as driver's license, passport, or state-issued identification card
    • Permanent Resident Alien; permanent resident card
    • Nonresident Alien; U.S. government-issued visa

Please Note: Additional documents are required at account opening. Additional are required at account opening for Business, Trust, and Minor accounts

  • Answers to “Non-wallet” questions.  Identity thieves can have access to your account statement, check book, or even your credit report. At times, our staff will ask you non-wallet questions to further identify you. Mother’s maiden name, Social Security Number, and date of birth are not considered to be appropriate forms of verification.
  • Original utility bill to verify address.  If you have recently moved we might ask you to provide an original utility bill to help us confirm your current address.
  • Additional address verification if you have recently moved and you order a replacement ATM, Debit, or Visa Credit Card.
  • Signature and valid photo ID for address changes. 

Avoid ID Theft

Identity theft is a serious crime. It occurs when your personal information is stolen and used without your knowledge to commit fraud or other crimes. Identity can cost you time and money. It can destroy your credit and ruin your good name. To help you prevent identity theft the Federal Trade Commission has created this Web site, click here.

Peace of Mind Checking


Time is of the essence in discovering identity theft, since the quicker it is discovered, the easier it is to recover from it. Identity monitoring is a critical component in discovering identity theft quickly in order to limit the amount of damage that can be done.

Keep an eye out for any suspicious activity by routinely monitoring:

Your financial statements. Monitor your financial accounts and billing statements regularly, looking closely for changes you did not make.

Your credit reports. Credit reports contain information about you, including what accounts you have and how you pay your bills. If an identity thief is opening credit accounts in your name, these accounts are likely to show up on your credit report. Credit File Monitoring service alerts you to key changes automatically.

IDProtect's monitoring services can make a big difference when it comes to detecting identity theft.


Fight back against identity theft by reviewing your credit report. Inquiries from unknown companies, unfamiliar accounts and debts, incorrect information, can all be indications of suspicious activity.

IDProtect offers access to credit report and credit score. Credit scores are used to evaluate the potential risk posed by lending money to consumers and to mitigate losses due to bad debt. Lenders use credit scores to determine who qualifies for a loan, at what interest rate, and what credit limits. Monitor your credit score and keep track of changes and setbacks.

Inaccurate information in a credit report could affect your credit score - so important to review both!


IDProtect is here to help during this difficult time. Should you become a victim, a dedicated fraud specialist will be assigned to manage your case. Experienced recovery professionals will handle the recovery process until your credit and identity is completely restored.

IDProtect also provides identity fraud expense reimbursement to cover expenses associated with restoring your identity, such as reimbursement for costs associated with attorney fees, loan application fees, long distance calls, certified mail and notarized fraud documents, medical record costs, as well as coverage for wages lost for time taken off work to correct personal records.

IDProtect's resolution services provide peace of mind knowing a recovery specialist is there for you!

 Sign Up for ID Protect 

Password Protection for Your Family

Did you know that “123456” and the word “password” are among the most popular passwords, according to SplashData?

Money Magazine recently shared some tips on ways to build passwords that will block hackers from taking over your sensitive online accounts.

Here are a few quick tips:
1. Go big and random. Longer passwords are harder to hack. The article suggests avoiding actual words and make up a password from abbreviated sentences.
Example: “The best TV show was Sanford and Son” becomes “TbTVswS&S.”
2. Don’t repeat. Never recycle a password for sensitive accounts such as banks, e-mail or social media.
3. Choose a password that might help motivate you in other areas like “IwillRUNa5Kin2014.”
4. Spell a word backwards. (Example: Turn "New York" into "kroywen.")
5. Use l33t speak, also known as eleet or leetspeak, is an alternative alphabet: Substitute numbers for certain letters. (Example: Turn "kroywen" into "kr0yw3n.")
6. Randomly throw in some capital letters. (Example: Turn "kr0yw3n" into "Kr0yw3N.")


Have a Question About Identity Theft?

Call (765) 289-2148 or email info@primetustcu.com to speak with an experienced PrimeTrust member service representative today.

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