All About Electronic Statements

Published Friday, December 16, 2011 7:00 am

What is an eStatement?
An eStatement is your account statement that is delivered to you electronically.

Is there a charge for eStatements?
No—eStatements are free!

Are eStatements safe?
All security precautions have been taken to ensure the confidentiality of your electronic statement. Logging into Online Banking ensures your eStatement is safe as you are accessing your statement through a secure site. PrimeTrust Financial Federal Credit Union uses a high level of available technology in security, firewalls, and encryption.

How do eStatements work?
To access your eStatements, you will need to be an Online Banking user. You will be notified each month or quarter through the e-mail address you provide to the credit union that your eStatement is ready. A link to Online Banking will be provided in the e-mail notification. After logging into Online Banking, you will see the eStatements option. You will be able to view your statement right from your computer, 24-hours-a-day, seven-days-a-week via the Internet.

How do I enroll in eStatements?
After you have logged into Online Banking, select the link to enroll in eStatements. Simply enter the requested info and provide your current e-mail address. That’s all there is to it!

Will I continue to receive my paper statement in the mail?
No, your paper statements will stop once you sign up for eStatements. If you sign up for eStatements by the last business day of the month, your next statement will come electronically. You will also receive electronic copies of this newsletter.

How and when will I receive my eStatement?
Each month, you will receive an e-mail notification that your eStatement is available. You will be provided a link to access your eStatement. Historically, you have waited for your paper statement to be mailed and delivered. With eStatements, you avoid the traditional mail delivery, so you will receive your statement sooner.

Will my eStatements look the same as my paper statement?
Your electronic statement will look very similar to the current paper statement. It will have the same layout and graphics.

How much history is available for eStatements?
eStatements will be archived for up to 36 months. If you just joined the credit union , your eStatements archive will begin with the month you signed up for eStatements. If you need a copy that is older than 36 months, please contact the credit union.

How do I cancel my eStatements?
You may cancel your eStatements at any time by accessing the options through the eStatements menu online. It may take up to 45 days from when you receive confirmation that your eStatements have been cancelled for you to receive your next monthly mailed statement, with all subsequent printed and mailed statements arriving monthly or quarterly.

« Go Back