You must be signed up for Online Banking before you can sign up for Online Bill Pay.

1. Sign into Online Banking at www.primetrustcu.com using your user name and password. Instructions for signing up are listed to the left.

2. Once you are in the Online Banking site, click on Bill Pay under eServices in the left column or mouse over “Bill Pay” on the top bar and click on “Bill Pay”.

3. You will be asked to fill out four sections:
 Section 1: Review the pre-filled name and address information. Be sure an e-mail address is listed and correct
 Section 2: Type in your account number
 Section 3: Answer a series of challenge questions
 Section 4: Accept the Terms & Condition

4. Click “Submit”.

5. Follow the on-screen directions to add payment information.

If you have problems viewing the site, your pop-up blocker may be preventing the site from appearing. Following the directions to the right based on your Internet browser.

To make it easier to members to gain access to the credit union and the services we offer – no more requirements of a third party relationship Select Employee Group (SEG).

Requires only one condition to qualify – “Persons who live, work, worship or attend school in, and businesses and other legal entities located in Delaware County, Indiana”, may apply for membership.  The key condition to remember is the “relationship” with Delaware County – for example, you may live outside Delaware County, but work in Delaware County, you qualify.  Members do not need to show proof of eligibility.

Businesses and organizations qualify as before (legal address must be located inside Delaware County), but they no longer need to become an approved Select Employee Group (SEG).

Any person, business, or not-for-profit who is currently a member will remain a member (no change to any current member regardless of where they work, live, worship or go to school).  Current members will see no impact in terms of current membership structure resulting from this charter change.

If someone is unable to qualify under the definition, they may still qualify as the result of a current member family relationship which would be as follows:….”Spouses of persons who died while within the field of membership; employees of PrimeTrust Financial; volunteers; members of their immediate families or households and organizations of such persons”, may qualify.  For example, an immediate family member of a current member could still join the credit union after the charter change effective date, regardless where they live in the U.S.

Virtually any person, business, and/or not-for-profit who have some type of relationship with Delaware County can now become a member.

Yes. At the home page, look under "Personal" for the type of loan you want. A link will be provided. Applying is quick, easy, and free. You will receive a decision within 60 seconds.

If you have lost or if you suspect your ATM or Visa Debit card was stolen, please call 877-943-5463 immediately.

If your Visa credit card is lost or stolen, please call 800-289-5939.

You may change your PIN at any branch Monday through Friday, or at the Bethel Branch on Saturday. The process is free, quick, and easy.

The first time you initialize the Online Banking, you will be prompted to create your own unique username and password. Your new username must begin with an alpha letter. Your password does not have to contain any alpha characters. You will then be asked to answer three security questions unique to only you.  You will then proceed through the LOGIN screen to the disclosures.  Once you accept the disclosures, you will then be directed to your account.